Dental care at Smile Pad during COVID-19

At Smile Pad the health and wellbeing of our patients is incredibly important to us. We understand that the impact of lockdown isn’t easy and so we are doing everything we can to help support you with all your dental needs. We’re providing telephone support and advice for all our patients and we have dentists available to provide advice and guidance for any dental emergencies.

For patients requiring emergency treatment we will be able to advise you on the best course of action and details of where you can obtain emergency treatment. Our team are available to provide support and guidance during our normal working hours.
Sadly, none of us know when life will return to ‘normal’. So, we cannot yet confirm when our dental practices will open for routine care once again. We appreciate your understanding during this unusual time. Stay safe and we look forward to seeing you soon.

Coronavirus dental care FAQs

What is classed as a dental emergency?

Some of the things that are considered as a dental emergency include mouth ulcers which have not healed after two weeks, bleeding for more than 20 minutes following a tooth extraction, excruciating pain that causes a lack of sleep, swelling in your gum, cheek or face that spreads, knocked out tooth. The first action you should take is to speak with your local dental practice who will be able to advise you further.

After speaking with your local dental practice, they will be able to provide advice and guidance on whether you need emergency dental treatment. For a lot of problems, a dentist at your practice may be able to provide you with a prescription to help relieve pain as well as antibiotics if required. Where you need face-to-face treatment, you will be referred to an urgent dental care site who will give you a time and date to attend for treatment.

Is it safe to get treatment during coronavirus?

All urgent dental care sites have social distancing measures in place and robust personal protective equipment is used to help ensure your safety. Enhanced infection control methods are also in place to help stop the spread of COVID-19.

Can I get treatment if I have coronavirus or live with someone who does?

If you are self-isolating with COVID-19 or are displaying signs of coronavirus then your first point of call should be your local dental practice. Your dental team should be able to advise you on what you can do to help relieve any dental pain and decide whether you need emergency treatment.

When will routine dental treatment resume?

As COVID-19 is highly infectious we are following the advice and guidelines that have been set out by the NHS and the Government. This information is being updated regularly and when this advice is updated, we will be in touch to let our customers know that treatments can resume. At Smile Pad the safety of our patients and staff is our primary concern to we will only resume services when we are confident that it is safe to do so.


  1. Nowadays, because of covid pandemic there is a lot of difficulties to visit the dental clinic. But, you suggested a unique information regarding the dental visit knowledge. Thanks for sharing this blog with us.

    • Reply
      Team SmilePad

      You’re welcome 🙂

  2. Reply
    Trevor clease

    needto book a appointment asap,to replace a filling

  3. Reply
    Trevor clease

    need to book a appointment as soon as possible,to replace a filling that has come out

    • Reply
      Team SmilePad

      Thank you.

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We are pleased to inform all patients seeking dental treatment that our practices are, and will remain open to cater to all your dental needs and maintain your oral health. We are available should you need advice, urgent care, or simply wish to attend for any other dental treatment. Our practices operate under the strictest government guidance and coronavirus protocols. Your safety and the safety of your family remains our priority. We look forward to welcoming you to our practice.
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